Track Your Order
GoldPrivé Client Services
Your Order,
Step by Step.
Each GoldPrivé creation is finished by hand in our Dubai atelier before it leaves us. Use your order reference and checkout email below to see the current status of your piece at any time.
Holding your piece already? The serial on its Certificate of Authenticity can be checked against the GoldPrivé register further down this page.
Lost your order reference? Write to sales@goldprive.com·+971 600 56 00 34
Insured CourierLive TrackingSigned Handover
Atelier Time
Around 1–2 weeks of handwork
Delivered Worldwide
UAE 3–5 days, abroad 7–10 days
Covered in Transit
Insured shipping at no extra cost
Hand-to-Hand
Released only against a signature
Order Status
Look Up
Your Order.
Type in the order ID from your GoldPrivé confirmation email together with the email address entered at checkout. Can’t see the email? Check your spam or promotions folder for a message from GoldPrivé.
The Journey of Your Piece
From Atelier
to Your Door.
GoldPrivé pieces are crafted to order rather than taken from a shelf, which is why most of the waiting time happens in our workshop, not with the courier.
| Status | What it means for you | Typical timing |
|---|---|---|
| Confirmed | We email your order confirmation, then a GoldPrivé advisor contacts you personally to finalise the design details and share your expected delivery date | Up to 2 business days |
| In the atelier | Our craftsmen take the device apart, prepare and plate the components, set any inlays or stones, then reassemble and inspect every function | Approx. 1–2 weeks |
| Shipped | Your piece is sealed in its GoldPrivé presentation box with the Certificate of Authenticity and collected by the courier; a tracking link follows by email | Same day as collection |
| Travelling within the UAE | Fully insured from our door to yours | 3–5 business days |
| Travelling internationally | Fully insured; exact timing depends on the destination country and its customs process | 7–10 business days |
| Ready for handover | Because of its value, the courier will only release the parcel against a signature — please arrange for someone to be available | On the delivery day |
Courier timings start from the day your piece leaves the atelier, not from the day you ordered. Our shipping policy sets out the full terms. Estimates are given in good faith; events outside our control can occasionally add time.
Authenticity Check
Confirm It Is
a Genuine GoldPrivé.
Every authentic GoldPrivé creation is recorded in our register under the serial number printed on its Certificate of Authenticity. Type that serial below — a match confirms the piece came from our atelier, and shows the model it was registered as.
Client Support
Common Questions,
Quick Answers.
| If… | Here is what to do |
|---|---|
| The order ID is nowhere to be found | Look for the GoldPrivé confirmation email, including spam folders. Still missing? Email sales@goldprive.com with your full name, checkout email and roughly when you ordered, and we will look it up |
| The tracking status hasn’t changed | Customs clearance and destination can slow updates. If there has been no movement for several days, send us your order ID and we will chase the courier |
| The delivery address needs changing | Tell us straight away. Once the parcel is with the courier, a change may no longer be possible — details are in our shipping policy |
| The parcel arrived damaged | Keep the packaging, take photos and email sales@goldprive.com no later than 3 days after delivery. Every shipment is insured — see our refund policy |
| The courier is asking for import charges | Duties and local taxes are set by the destination country and are payable by the recipient; they are not part of the GoldPrivé order total |
| Your piece needs servicing | Reach GoldPrivé Care or our authorised service centre on +971 600 560034 and have the serial number from your certificate ready |
Tip: mention your order ID in the first message and we can answer without any back-and-forth.
Useful Links
Policies &
Aftercare.
| Page | What you will find there |
|---|---|
| Shipping Policy | Delivery regions, timings, insurance and signature requirements |
| Refund Policy | Returns, transit damage claims and how refunds are handled |
| Warranty | What your GoldPrivé warranty covers and for how long |
| GoldPrivé Care | Servicing, polishing and repairs for your piece |
| Contact Us | Every way to reach the GoldPrivé team in Dubai |
Prefer to talk to someone?
Our Dubai client team is happy to help — email sales@goldprive.com, chat on WhatsApp +971 50 136 3626 or phone +971 600 56 00 34, quoting your order ID.
