Warranty Policy
Warranty Info
Coverage terms, conditions and claim process for your GoldPrivé customization and device.
Conditions of Warranty Provided
GoldPrivé offers a 2-year customization warranty and one year for the device from the date of receiving your order. The service center determines the feasibility of conducting warranty repairs or replacements for the malfunctioning equipment only after inspecting the item. You need to keep the warranty certificate/invoice during the entire period of the item's use. The warranty certificate/invoice with the detailed conditions of warranty service and return policy is provided with every item.
The warranty service of the goods is performed in the authorized service center only.
The warranty period for the item's components is:
Conditions That Void the Warranty
Liquid Damage: the device is not water-resistant due to the gold plating; any signs of liquid damage void the warranty.
Physical Damage: voided if any physical damage is discovered, including to the device display/screen.
Negligence and Misuse: negligence, misuse, or overcharging can void the warranty.
Protection Foil Removal: removing the protection foil immediately cancels the warranty.
Mechanical Damage: not covered — crushed contacts, cracks, signs of impact, fractures, or damage from improper use/transportation.
Unauthorized Repairs: void if performed by non-authorized technicians.
Damage from Accidents: impacts, fire, moisture, dust or foreign objects void the warranty.
Improper Electrical Connection: damage from unstable line voltage or absent/incorrect grounding voids the warranty.
Virus Damage: any evidence of damage caused by virus programs voids the warranty.
Environmental Damage: moisture, dust, dirt, sweat, corrosive chemicals or gases void the warranty.
Electrical Damage: evidence of electrical breakdowns or conductor burnouts voids the warranty.
Software Alterations: void if software is altered, including unlicensed software or unofficial firmware updates.
Improper Cleaning: use of chemically active liquids for cleaning or polishing voids the warranty.
Additional Warranty Terms
- Seller's Responsibility: if any of the above circumstances are discovered, the seller bears no responsibility for the item's faults, and does not assure compatibility with third-party programs, products, system configurations, driver installations, or the consumer's hardware-firmware set.
- Service Center Liability: the service center holds no responsibility for stored information on magnetic or other media, nor for any damage from information loss. An unwarranted request may incur charges for diagnostic assessment and shipping to the service center.
Warranty Claim Process
In the event of a warranty claim, please contact our customer service using the provided phone numbers on the website.
- Courier Service: handles both delivery for diagnostics and return of the item. Delivery is free only while the item is under warranty.
- Warranty Certificate: repairs are accepted only with a properly filled warranty certificate; non-functioning items must be sent with technical documentation.
- Repair Duration: depends on the severity of the defect and may extend up to 45 calendar days from the date of delivery to the service center, unless otherwise agreed in writing.
Usage Guidelines
- Water Resistance: the item is not waterproof. Water ingestion into the item is prohibited.
- Cover/Case Usage: the item must not be used without a soft cover/case. Hard, snug-fitting cases made of leather, suede, plastic or synthetic fibers can reduce the lifespan of the phone's gold plating.
Post-Warranty Service
Even after the warranty period expires, our service center remains at your disposal. Our skilled professionals are prepared to offer a range of solutions to address any issues with your GoldPrivé item. As a reputable brand committed to top-tier service, GoldPrivé values its customers.
For repairs, adjustments, or technical assistance, please send your goods to the authorized GoldPrivé service center. To get the service center's address, contact our consultant at +971 600 560 034.
Need to File a Warranty Claim?
Contact our team with your order details and we'll guide you through the process.
Contact Us → View Terms & Conditions View Refund & Returns Policy
