Returns & Refunds

Refund & Returns Policy

How GoldPrivé handles returns, exchanges, damaged items and refunds for custom and non-custom luxury pieces.

At GoldPrivé, we are committed to providing our customers with the highest quality luxury products and exceptional customer service. We understand that there may be instances where you need to return or exchange an item, and we aim to make this process as seamless as possible.

1Custom Orders

Due to the bespoke nature of our customized products, including those with 24K Gold, Rose Gold, Platinum finishes, simulated or VVS1 diamonds, gemstones, and personalized engravings, we do not accept returns or offer refunds on custom orders. All custom orders are final sale. We encourage our customers to carefully review their customization choices before confirming their order.

2Non-Custom Items

For non-customized products, you may return or exchange your item within 7 days of receiving it, provided that the item is in its original condition, unused, and with all original packaging, documentation, and certificates. Please note that a restocking fee of 45% may apply.

3Damaged or Defective Items

If you receive a product that is damaged or defective, please contact our customer service team within 3 days of receipt. We will arrange for a return, exchange, or repair at no additional cost to you. Please provide photos and a detailed description of the issue to expedite the process.

4Refund Process

Refunds will be processed within 14 business days upon receipt and inspection of the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping charges unless the item was received damaged or defective.

5How to Initiate a Return

To initiate a return or exchange, please contact our customer service team at GoldPrivé with your order number and details of the item you wish to return. Our team will provide you with instructions on how to proceed.

6Warranty & Repairs

GoldPrivé offers a limited warranty on all products. If your item requires repair within the warranty period, please contact our customer service team for assistance. Please note that repairs for damage resulting from misuse, accidents, or unauthorized modifications are not covered under warranty.

Business opportunities and international master franchise sales are considered B2B sales and are not refundable under any circumstances.