The location of your sales receipt depends on where you made the purchase:

Online Purchase

• Goldprivé Website: If you purchased directly from Goldprivé's website, you should have received an order confirmation email. This email usually contains a digital copy of your sales receipt.
• Check Your Email: Look for an email with the subject line "Order Confirmation" or something similar.

In-Store Purchase

• Physical Receipt: You should have been given a physical copy of your sales receipt at the time of purchase.
• Goldprivé's Records: If you lost your physical receipt, you might be able to request a copy from the Goldprivé store where you made the purchase.

If you're having trouble locating your receipt, contact Goldprivé's customer support directly. They can assist you in finding or retrieving your sales information.

As our products are custom-made to order, we do not offer returns. This is because each item is uniquely crafted to meet your specific preferences.

We understand that choosing the right product can be a significant decision. To help you make an informed choice, we recommend:

• Detailed Product Information: Carefully review product descriptions, images, and specifications before placing your order.
• Virtual Consultations: If available, take advantage of virtual consultations to discuss your options with a Goldprivé representative.
• Customer Reviews: Read reviews from other customers to gain insights into product quality and satisfaction.

If you have any issues with your order, such as damage or defects, please contact our customer support immediately for assistance.

Yes, you will likely need to pay customs duties on your order unless you are located in the United Kingdom or the United Arab Emirates.

Customs duties are taxes imposed by governments on imported goods. The specific rates and regulations vary by country.

Please be aware that you may also be subject to additional fees such as import taxes or VAT (Value Added Tax) depending on your location.

We recommend checking the customs regulations of your country for more detailed information.

Shipping Process:

1. Order Placement: Once you place your order, it undergoes a customization process, which can take several days depending on the complexity of your design.
2. Quality Control: Each piece undergoes rigorous quality checks to ensure it meets Goldprivé's high standards.
3. Packaging: Your customized item is carefully packaged to protect it during shipping.
4. Shipment: The package is handed over to the shipping carrier.
5. Delivery: The carrier delivers the package to your specified address.

Estimated Delivery Times:

• Within the UAE: Due to the location of Goldprivé in Dubai, shipping within the UAE is usually quite fast. You can expect your order to arrive within a few days.
• International Shipping: Delivery times for international orders vary depending on the destination country. Factors such as customs clearance and distance can influence delivery time. It's best to contact Goldprivé directly for an accurate estimate based on your specific location.

Please note: These are general estimates, and actual delivery times may vary.

Our showroom is at GoldPrivé, Aswar Building – Showroom 3, Metro Station – near Business Bay, Al Wasl, Dubai, United Arab Emirates (P.O. Box 84181). It sits on Al Wasl within walking distance of Business Bay Metro Station, so it is easy to reach from Downtown Dubai, DIFC and Sheikh Zayed Road. Every piece in the collection — gold iPhones, MacBooks, watches, headphones and corporate gifts — is finished here in Dubai.

The GoldPrivé Dubai showroom is open Monday to Sunday, 10am – 10pm (Gulf Standard Time, GMT+4), seven days a week. If you are travelling to visit us for a bespoke commission, contact us in advance on +971 600 56 00 34 or WhatsApp +971 4 330 9600 so a specialist can be ready for your visit.

The nearest station is Business Bay Metro Station on the Red Line. From the station, the Aswar Building is a short walk along Al Wasl. If you are driving, the showroom is a few minutes from Downtown Dubai, the Dubai Water Canal and Sheikh Zayed Road. Tell us your arrival time on WhatsApp and we can guide you to Showroom 3 on the day.

Yes. The Dubai showroom is where you can handle finished pieces, compare 24K gold, rose gold and platinum finishes side by side under real light, and discuss engraving or bespoke work directly with our team. Photographs cannot show how each finish behaves in the light, which is why many clients prefer to choose in person before commissioning.

Yes. GoldPrivé ships worldwide with insured delivery from Dubai, and international orders are a large part of what we do. You do not need to visit the showroom to commission a piece — the entire process, from choosing a finish to approving engraving artwork, can be handled by email at sales@goldprive.com, by phone or over WhatsApp.

Yes. The showroom hosts private consultations for bespoke commissions and corporate gift programmes, including engraved executive gifts and coordinated sets for leadership teams. Contact us on +971 600 56 00 34, WhatsApp +971 4 330 9600 or sales@goldprive.com to arrange a time that suits you.